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Explore Highland, established 2009

Privacy Policy

Last Updated: 09/10/2025

Explore Highland (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://explorehighland.com, make a booking, or contact us.

Information We Collect

We collect information from you when you:

  • Make a booking or purchase through our online shop.
  • Contact us via our website forms or email.
  • Subscribe to our newsletter or marketing updates.
  • Browse our website (via cookies and analytics tools).

The types of data we may collect include:

  • Personal details: Name, email address, phone number, billing and shipping addresses.
  • Payment information: Processed securely by our payment provider (Stripe). We do not store your full card details.
  • Technical data: IP address, browser type, pages visited, and other standard analytics information.

We use the data we collect to:

  • Process and manage bookings or orders.
  • Respond to your enquiries and provide customer support.
  • Send you updates or marketing emails (if you’ve opted in).
  • Improve our website, services, and user experience.
  • Comply with legal or tax obligations.

Payments made through our website are processed securely by Stripe.
Stripe collects and processes payment details in accordance with their own Privacy Policy, available here:
https://stripe.com/gb/privacy

We do not store or have access to your full payment details.

If you sign up for our mailing list, we will use your name and email address to send occasional updates about Explore Highland.

You can unsubscribe at any time using the link in our emails or by contacting us at info@explorehighland.com.

Our website uses cookies to enhance your experience and help us understand how visitors use our site.

We use:

  • Google Analytics to collect anonymous traffic data.
  • Rank Math for SEO performance tracking.
  • A cookie consent tool to manage preferences.

You can control or disable cookies through your browser settings.

We only share your data with trusted third parties where necessary to run our business, including:

  • Payment processors (Stripe)
  • Email marketing platforms (e.g., Mailchimp)
  • Website analytics tools (Google Analytics)

We never sell your personal data to third parties.

We keep your personal data for as long as necessary to provide our services and meet legal obligations.
For example:

  • Order and booking information is retained for tax and accounting purposes.
  • Contact form messages may be kept for up to 12 months.
  • Newsletter subscription data is kept until you unsubscribe.

Under UK data protection law, you have the right to:

  • Request a copy of your personal data we hold.
  • Correct any inaccurate information.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications.

To exercise your rights, please contact us at info@explorehighland.com.

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Explore Highland
Email: info@explorehighland.com